Liability: Hotline Advice
A volunteer for a nonprofit organization who, in good faith, operates a telephone hotline and answers questions or provides counseling to a person during a crisis will not be held legally responsible for acting or failing to act.
Persons rendering emergency assistance exempt from civil liability
(4) (a) Notwithstanding the fact that the person may be reimbursed for the person's costs or that the nonprofit organization may receive a grant or other funding, any person who, while acting as a volunteer for any nonprofit organization operating a telephone hotline, answers questions of or provides counseling to members of the public in crisis situations shall not be liable for any civil damages for acts or omissions made in good faith as a result of discussions or counseling provided on the hotline. (b) As used in this subsection (4), unless the context otherwise requires, "hotline" means a telephone line staffed by individuals who provide immediate assistance to callers in emergency or crisis situations.